Job Summary

Part of a small local team, the Technical Training & Sales Support Engineer will support two areas of the Motul business in Korea:

70%: Specialist and SME in technical and product knowledge, supporting local training requirements and queries – escalating to regional HQ where required

30%: Support local Business development team in expanding distributor network in Korea, including joining market visits and distributor meetings

This role will have a direct reporting line to the Sales Country Manager, based in Korea and a dotted line to the Regional Technical Training Manager, based in Malaysia

Area of Responsibility

Local Training Support (70%)

• Conduct on-site training to both dealers, workshop mechanics, retailers and customers
• Handles training topics in:
  • Products
  • Industrial specification
  • Automotive hardware
  • Lubrication
  • Specific distributor training topics from Headquarters
• Collate training requests in respective territory to prepare the training plan along with the sales plan provided by Business Development Manager or Sales Manager
• Provide recommendation and revise the training materials accordingly to the HQ direction
• Assist to coordinate and analysis training outcome by providing reports and statistics
• Provide recommendations and resolve technical questions & assist Technical Training Manager to collate and share questions with Asia Pacific technical team
• Provide recommendation and resolve Competitor Products comparison
• Work closely with Regional Product team to meet Korean regulatory & registration requirements (KOSHA, K-REACH)

Local Business Development Support (30%)

• Supports Business Development team by establishing developing relationships with existing distributors/prospects and recommending solutions.
• Assist Business Development team in distributor sales planning and effective network expansion.
• Support local marketing activities, identify strengths, and weaknesses and propose improvement activities.
• Maintains relationships with both distributor and clients by providing support, information, and guidance; researching, training, technical support and recommending new opportunities
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Be involved in local road-shows and events

Key Relationships

Internal

• Korean Business Development team (Country Manager & Sales Development Executive)
• Regional Technical Manager
• Technical team in other Asia Pacific countries
• Regional Product team (Based in Singapore)
• Regional Marketing team

External

• Distributors
• Distributor Sales Representatives
• Local Regulatory Authorities

Job Requirements

• Possess at least Diploma in Engineering or related discipline
• 5+ years working experience in Automotive/Lubricants sales and/or Services, of which at least 2 years’ experience in the automotive industry as customer service advisor or diagnostic technician
• Ability to converse fluently in native language (Korean), written and spoken business level English
• Good time management, independent, hands-on, resourceful and self-driven to ensure delivery of the training plans
• Strong interest in automotive and training experience
• Good communicator and with excellent presentation skills

Strong commercial sense and entrepreneurial