Responsibilities

• Hardware Support - Installations, Move, Add, Change
• Decommissioning of IT equipment (networks, servers, networks, storage, backup devices)
• Media management - HDD/SSD Destruction and Disposals
• Connect and disconnect patch cables to the equipment in DC
• Server Hardware break-fix support - Installation of parts, reseat module, SFP module
• Replacement including HDD / Memory / Mainboard, etc.
• Regular physical/visual inspection of equipment and data center operations facilities
• Provide onsite support during scheduled maintenance / change events• Troubleshooting of issues for IT and network-related equipment
• Inventory management of RMA, cold spares, equipment and tools
• Vendor Management - Coordination, Vendor Escort / Supervision
• DC Access Request Management
• POP Site operations support and standby
• Provide regular reporting on progress as required (move, change, support request, and change)
• and develop continuous improvement capabilities
• Provide after-business-hours support based on the on-call schedule and shift work when required

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, but we will consider candidates with relevant experience without a degree.
• 7+ years of experience in Data Center Operations and Data Center Infrastructure management.
• Proficiency in handling equipment installation, removal, cabling, and related rack management tasks.
• Excellent communication and team collaboration abilities.
• Experience with data center design and build-out projects is a plus.
• Demonstrable skills in Troubleshooting and providing Technical Support.
• Strong analytical and problem-solving skills.
• Effective time management and multitasking abilities.
• Strong communication skills, both written and verbal.
• Proactive attitude with enthusiasm for learning and teamwork.
• Ability to lift 50 lbs.
• Excellent organizational skills with the ability to prioritize and balance workload in a dynamic environment.
• Strong interpersonal and presentation skills for working with colleagues and clients at all levels.