About the Role

We are looking for a compassionate, detail-oriented, and highly professional Customer Care Representative to provide exceptional support to customers in a fully remote environment. This role is focused entirely on customer care — ensuring every interaction is handled with empathy, clarity, and efficiency.

You will serve as a key point of contact for customers, guiding them through inquiries, providing information, and delivering a supportive experience during meaningful and sensitive moments.

This is a full-time remote position operating under Eastern Time (US) with weekends off.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner

• Provide accurate information and guide customers through processes with care and empathy

• Address concerns, resolve issues, and ensure customer satisfaction

• Maintain detailed and accurate documentation of all customer interactions

• Escalate complex or sensitive cases appropriately when needed

• Uphold high service standards and meet quality benchmarks

• Maintain confidentiality and professionalism at all times

Qualifications

• Proven experience in customer service or customer care roles

• Excellent written and verbal English communication skills

• Strong empathy and emotional intelligence

• Ability to handle sensitive conversations with professionalism and compassion

• Highly organized and detail-oriented

• Self-motivated and able to work independently in a remote environment

• Comfortable working Eastern Time (US) hours

Good to Have:

• At least 12 months of experience working remotely

• Background or experience in the death care, memorial services, funeral, or related space

Work Setup & Schedule

• 100% Work From Home

• Full-time (40 hours per week)

• Eastern Time (US) schedule

• Weekends off